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About

About The Lobby Boy

Built by a Hotelier Who Faced the Same Challenges

The Lobby Boy was founded in 2016 in Pristina, Kosovo, by a hotel owner who had to deal with the same daily problems every property faces—lost revenue from no-shows, complicated payment processes, and the headache of managing multiple booking channels.

Instead of waiting for a solution, we built one. What began as a system to fix our own operations has grown into a trusted hotel management platform used by hotels, hostels, apartments, villas, and other lodging businesses worldwide.

The Problem We Solved First

We are the only hotel software provider in Kosovo, Albania, and North Macedonia that has cracked one of the toughest issues for the hospitality industry in this region:

  • Reconciling online reservations from multiple OTAs
  • Charging virtual credit cards for “Pay Online” bookings
  • Charging guest credit cards stored on OTAs in the case of no-shows

This breakthrough has saved properties thousands in lost revenue and hours of manual work—and it’s only one of the many challenges we’ve addressed.

What The Lobby Boy Does

The Lobby Boy is an all-in-one hotel management system that puts every essential tool in one place—fully set up by our team so you can start using it immediately without any technical work on your side.

Our platform includes:

  • Channel Manager – Keep availability and rates updated across Booking.com, Airbnb, Expedia, HostelWorld, Agoda, and more.
  • Booking Engine – Take direct, commission-free reservations from your website and social media pages.
  • Property Management System (PMS) – View and manage all bookings from a single, easy-to-use calendar.
  • Payment Gateway – Securely process online payments, charge virtual cards, and handle no-show fees.

Key Highlights

  • Works on desktop, tablet, and mobile
  • Access your system anywhere, anytime
  • Real-time overview of occupancy, guests, and finances
  • Manage extras like meals, transport, and laundry
  • Flexible pricing based on the number of rooms
  • Suitable for single properties or multi-location operations

12 Features Our Clients Value Most

  1. Mobile-friendly interface
  2. Cloud-based access
  3. “Today’s Agenda” dashboard
  4. PMS & Channel Manager working together
  5. Extras/services management
  6. Multiple user accounts
  7. Room-based pricing
  8. Manage multiple properties from one account
  9. Shared inventory between properties
  10. Simple, visual calendar
  11. Automatic agenda/status updates
  12. We handle the full system setup for you—no need to configure it yourself

Why Properties Choose Us

  • Protects revenue from no-shows and payment delays
  • Cuts admin work so staff can focus on guests
  • Gives full visibility of operations and finances
  • Affordable for small and medium-sized properties
  • Supported by hospitality professionals who have run hotels themselves—bringing first-hand know-how in hotel operations and industry best practices

Growing with the Aston Group

In partnership with the Aston Group and endorsed by its CEO, Manuel Barreiro, The Lobby Boy is expanding rapidly into new global markets. This investment allows us to bring our solution to more hoteliers worldwide while continuing to support our clients at home.

Local Roots, Global Reach

We are based in Kosovo and operate under Kosovo law, but our clients are spread across multiple countries. Whether you run a boutique hotel in Europe, a seaside villa in Asia, or a city hostel in the Americas, The Lobby Boy adapts to your needs.

Let’s talk about your property’s growth
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