Card transactions are processed through PCI-compliant payment partners. Sensitive credit card details never sit on front-desk devices, spreadsheets, or inboxes.
Security & compliance
Built to protect your guest data, payments, and business.
From guest reservation details to Virtual Credit Cards, independent properties handle sensitive financial information every single day. We manage server security, data encryption, and regional compliance rules behind the scenes, eliminating operational risks before they reach your front desk.
How we protect your data
Clear, reliable security measures built into your daily operations.
PCI-compliant payments
Built in line with EU privacy requirements
Our platform includes native functionality to export guest personal data or permanently delete customer records upon request, keeping guest data secure.
256-bit data encryption
Everything sent between your web browser and The Lobby Boy is secured with enterprise-grade 256-bit SSL encryption.
Role-based access control
Every staff member gets their own login with specific roles and permissions. Idle sessions log out automatically after 30 minutes to keep your front desk secure.
Transparent audit logs
Every change made to a charge, payment, or guest invoice is recorded in an employee action log, giving you clear oversight.
Secure AWS EU infrastructure
All property and guest records are stored on Amazon Web Services (AWS) infrastructure in the EU. This infrastructure delivers alignment with EU data residency standards without requiring you to manage physical servers.
Security in action
Practical protection for your daily operations.
Every team member works with their own assigned access level. Your front desk handles check-ins, housekeepers update room statuses, and checked-out guest folios can be locked to protect your financial records. Property owners maintain complete visibility over all user activity right from the platform.
Have questions about how guest data is handled or which services we connect with? Contact our team anytime for a direct, straightforward conversation.
Get full clarity on how we protect your business.
Reach out anytime to discuss our server security, data practices, or local compliance standards.
Would you like to see The Lobby Boy in action?
Schedule a friendly, 30-minute walkthrough with our team—no pressure, just a clear look at how it fits your property.