Reservations · week 37ReservedChecked inChecked out38 rooms · 91% occupancy
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
101Family
Helen R. · 3
Daniel O.
112Twin
Liam B. · 2
204Deluxe
Victor K.
Marta F.
218Deluxe
Erik L.
Simon A.
Ana N.
Mia S.
305Suite
Oliver H. · 2
Jonas B. · Direct
306Suite
Robert D.
Martin K. · 2
312Twin
Chris O.
Eva M.
401Family
Max M. · 4
407Deluxe
Alice H.
Leo T. · 2
412Deluxe
Sofia R.
Lisa G. · Direct
415Twin
Kate A.
Iris S. · 2
502Suite
Hugo L. · 3
Booked this week147639

Introducing the always-on front desk

A new way to run a hotel

thelobbyboy replaces the patchwork of PMS, channel manager, booking engine, point of sale and payment gateway with one system that does the work across every room, channel and shift.

Your team looks after the guests. The system handles the rest.

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Trusted by independent hotels in Kosovo, Albania and beyond.

From admin to hospitality

Software assists. Lobby Boys execute.

Most systems stop at a calendar and a checklist. thelobbyboy keeps the whole day moving, from the moment a booking lands to the moment the room is clean again.

Grow without hiring more staff

As you add rooms and channels, bookings sync on their own and the night audit runs itself. Your team focuses on guests, not data entry.

Always-on operations

Rates and availability sync in real time and the night audit posts room charges on its own. Nobody has to remember to update them.

Control stays human

Automation does the work. Your staff decide, with roles for owners, employees and housekeepers and an action log for each person.

Six tools, one system

Everything your property runs on, working together across channels, rooms and shifts.

Reservations, check-in & housekeeping

Property Management System

A drag-and-drop calendar, Today's Agenda, housekeeping, invoices and a night audit that runs itself. Every reservation from every channel in one screen.

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One inventory, every channel

Channel Manager

Availability, rates and reservations in sync with Booking.com, Airbnb, Expedia and the other major OTAs, in real time. No more double bookings.

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Direct bookings you keep

Direct Booking Engine

A commission-free booking page for your website and social media, with a link you can share on WhatsApp, Viber or Messenger.

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Extras sold at reception

Point of Sale

Breakfast, laundry, drinks and transport, sold at reception with a quantity and posted straight to the guest's invoice.

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Cards captured, revenue reconciled

Payment Processing & Billing

Deposits on direct bookings, OTA virtual cards and no-show fees, charged through NestPay (BKT & Halkbank), RaiAccept (Raiffeisen Bank), Paysera Kosovo, Stripe, Helix Pay or POK.

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The books and the boardroom

Accounting & Reporting

Occupancy, ADR and RevPAR above a daily ledger. Every charge and payment lands in the reports, and invoices can be fiscalised automatically.

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01 / 06

Reservations · week 37ReservedChecked inChecked out38 rooms · 91% occupancy
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
101Family
Helen R. · 3
Daniel O.
112Twin
Liam B. · 2
204Deluxe
Victor K.
Marta F.
218Deluxe
Erik L.
Simon A.
Ana N.
Mia S.
305Suite
Oliver H. · 2
Jonas B. · Direct
306Suite
Robert D.
Martin K. · 2
312Twin
Chris O.
Eva M.
401Family
Max M. · 4
407Deluxe
Alice H.
Leo T. · 2
412Deluxe
Sofia R.
Lisa G. · Direct
Income & expenses · 2026Up to date
Income by category€1,230,300
Rooms · 76%Restaurant · 21%Extras · 3%
MonthIncomeExpensesNet
January€82,400€88,700−€6k
February€91,200€86,100+€5k
March€118,600€97,300+€21k
April€139,800€104,200+€36k
May€162,300€109,500+€53k
June€184,700€114,900+€70k
July€221,400€126,300+€95k
August€229,900€128,600+€101k
Year to date€1,230,300€855,600+€375k
Advance deposit recorded · Room 305€420.00
Booking.com commission this month€3,120.40
Invoices issued this month: 312Fiscalised

Why it matters

No more copying between five tools

We changed how a hotel's day gets done. Instead of staff reconciling five tools by hand, one system runs bookings, rooms, payments and guests continuously, across every property you manage.

Housekeeping

Room status that updates itself

Occupied rooms turn dirty at the hour you choose. A housekeeper taps the status button on their phone and the room turns clean. The front desk sees it when they pick a room for the next guest.

Each room has its own housekeeper, notes and bed-sheet changes every few days, all on one housekeeping report.

Housekeeping cart in a hotel corridor

Revenue & reports

Revenue you can see as it happens

Live occupancy, ADR and RevPAR by booking source and room type, without waiting for Monday. Commission per channel and cancellations per room type, in reports you can print or export.

Minimum stays, closed to arrival and closed to departure push to every channel in real time.

Revenue · last 12 monthsRevPAR €119
Occupancy84%
ADR€142
Direct share38%
OctNovDecJanFebMarAprMayJunJulAugSep
All chargesRoom charges

Groups & multi-property

Built for groups, priced for independents

Run four buildings from one account: switch between properties, share inventory between them, and keep each one managed, monitored and reported separately.

A hotel reception desk

Security & compliance

Security your accountant will like

Secure card handling, GDPR-ready guest data, role-based access and an audit trail behind every charge and payment. 256-bit SSL encryption, EU hosting and an automatic log-out after 30 minutes idle.

Wall of illuminated hotel room keys

thelobbyboy vs. other categories

How the Lobby Boy fills the gaps

CategoryPurposeExampleCapabilities
Spreadsheets & extranetsManual availability and rate updatesExcel, OTA extranetsNo sync between channels, which means overbookings and evenings lost to copy-paste
Legacy PMSSystem of record for reservationsOn-premise desktop PMSNeeds separate tools for channels and payments, each bought and connected on its own
Channel manager onlyDistribution to OTAsStandalone channel toolsFills rooms, but doesn't run the desk or talk to the guest
Hotel operating platformRuns the whole hotel dayHandles property management, channels, direct bookings, point of sale, payments and accounting for you

Integrations

Open by default

The platform plugs into the channels, payment providers and tools you already use, without locking you into any vendor or process.

From the lobby

Notes on running a modern hotel

See all articles

Move from running the desk to hosting the guests.

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