Legal
Privacy Policy
How we collect, use and protect personal data, both yours as a customer and your guests' as data we process on your behalf.
Last updated 1 September 2026.
Who we are
thelobbyboy is a hotel operating platform operated by The Lobby Boy L.L.C., TechPark Prishtina, Bernicë e Poshtme, 10000 Prishtina, Kosovo. For the personal data of your guests we act as a processor, and you, the property, remain the controller. For your own account data we act as the controller.
What we collect
For customers we collect account details, billing information and product usage data. On behalf of properties we process guest data entered into the platform: names, contact details, reservation and folio records, identity documents where local law requires them, and any preferences your team records.
We do not store card numbers. Payment details are handled by the payment provider when they are captured, and only a reference and the last four digits are kept on the guest’s bill.
Why we process it
Customer data is processed to provide and bill for the service, under the contract between us. Guest data is processed on your documented instructions, under the data processing agreement that forms part of our terms. Where a stay requires a report to a police or tourism authority, that processing is carried out to meet a legal obligation that applies to your property.
How long we keep it
Identity documents expire automatically once the retention period set by your local legislation has passed. Folio and invoice records are kept for the statutory tax period. Account data is deleted within ninety days of the end of a subscription, and backups age out within a further thirty-five days.
Where it lives
Guest data is hosted exclusively within the European Union. A current list of sub-processors, including hosting, email and payment providers, is available on request and is updated with thirty days’ notice before any change.
Your rights
You may request access, correction, deletion, restriction or portability of your personal data, and you may object to processing. Guests should contact the property they stayed with, who can complete most requests themselves from within the platform. Write to info@thelobbyboy.com and we will respond within thirty days.
Contact
The Lobby Boy L.L.C., TechPark Prishtina, Bernicë e Poshtme, 10000 Prishtina, Kosovo. Email info@thelobbyboy.com, phone +383 48 577 500.