Guest emails · Lena H.Sent on their own

BookedWhen they bookConfirmationSent automaticallyPaid online · on the invoice
BeforeBefore arrivalPayment reminderSent automaticallyPaid online · on the invoice
CheckoutAt checkoutInvoiceSent automaticallyPaid online · on the invoice
AfterAfter the stayReview requestSent automaticallyPaid online · on the invoice

AHotel XYZto lena.h@mail.com2 Sep · 14:02

Your booking is confirmed

Hi Lena, we look forward to seeing you on Fri 2 Oct. Urban Twin Balcony · 3 nights.

View your bookingSent automatically by thelobbyboy

AHotel XYZto lena.h@mail.com25 Sep · 09:00

Your balance for Hotel XYZ

€264 is due before you arrive. Pay online by card in a minute.

Pay €264Sent automatically by thelobbyboy

AHotel XYZto lena.h@mail.com5 Oct · 11:04

Your invoice from Hotel XYZ

Thank you for staying with us. Invoice 2026-0412 · €264 · paid.

View invoiceSent automatically by thelobbyboy

AHotel XYZto lena.h@mail.com6 Oct · 10:00

How was your stay, Lena?

A short review would mean a lot to us. It takes a minute.

Review us on Booking.comSent automatically by thelobbyboy

Guest Messaging & Communication

Clear communication before, during, and after every stay

Keep your team and your guests informed from the moment a room is booked. The Lobby Boy instantly sends email confirmations to both you and your guest, while bringing all OTA messages directly onto your main calendar screen—no logging into multiple extranets required.

Book a demo

See pricing

Talking to guests at

Thea Hotel
Bruti Hotel
Nuvelle Boutique Hotel
Dejavu Hotel
Treva Hotel
Juna’s Hotel
Guesthouse Arben Selimaj
Vlora Backpackers Hostel
Roma Apartments
Dreni Guesthouse
Jon Rooms
Petro Rooms and View
Prishtina Living
SOLO Hotel
Thea Hotel
Bruti Hotel
Nuvelle Boutique Hotel
Dejavu Hotel
Treva Hotel
Juna’s Hotel
Guesthouse Arben Selimaj
Vlora Backpackers Hostel
Roma Apartments
Dreni Guesthouse
Jon Rooms
Petro Rooms and View
Prishtina Living
SOLO Hotel

Why teams move

Every guest hears from you, and nobody types it

A confirmation someone forgot to send is a worried phone call the next morning. Switch the emails on once and every booking gets them.

Automated Confirmations for Guests & Front Desk

Instant, custom email confirmations go out to guests upon booking, while a reservation alert is delivered directly to your property inbox at the exact same time.

Unified OTA Inbox

Receive and reply to guest messages from Booking.com, Airbnb, and Expedia right on your main calendar screen with instant pop-up notifications.

Add-on · €15 a month

Tailored Check-in Instructions

Include custom booking notes, arrival guides, door codes, or parking details inside individual reservations or automated templates.

WhatsApp Integration (In Active Development)

Direct WhatsApp messaging is currently underway, allowing you to message guests on their preferred app without leaving your workspace.

Add-on · €15 a month

Before, during & after

Messages with a reason to exist

A confirmation email when they book, with a copy to the hotel if you want one. A booking link on WhatsApp, Viber or Messenger for the guest who asked in a message. The invoice by email at checkout, with a link to view it online.

Let guests change their own booking if you allow it, and skip your emails on OTA bookings if you prefer. Everything else is a conversation your team has with the guest, before, during and after the stay.

Contactless stays

Reviews

More reviews, and better ones

After checkout, the review manager emails the guest to ask how the stay went. Happy guests are sent on to your Booking.com, Expedia, Agoda or Google review page, and the invoice email carries a link to your review page too.

A guest looking out from a hotel balcony

Works with

Guest messages from the channels you sell on

Reply to guests from Booking.com, Airbnb and Expedia without leaving your calendar screen. WhatsApp is in active development.

Be the hotel that answered before they asked.

Book a demo