Review requests, sent after checkout
After checkout, guests get a feedback email, and the happy ones are sent on to your Booking.com, Expedia, Agoda or Google review page.
The review manager emails guests after checkout to ask how the stay went. Guests who enjoyed it are sent on to the hotel's review page on Booking.com, Expedia, Agoda or Google, and the invoice email carries a link to the review page too.
Why it matters
Most happy guests never think to leave a review, while an unhappy one rarely needs reminding. Asking every guest at the right moment, and pointing the happy ones to the pages other travellers read, evens that out.