The importance of having a property management system

If you run a hotel, hostel or B&B, you want more guests and more income. One of the most effective ways to get both is to list your property on as many online travel agencies (OTAs) as you can: Booking.com, Hostelworld, Expedia, Airbnb and others.

Every new listing brings a new problem, though. If you still manage availability on paper or in a spreadsheet, each OTA is one more place to update by hand, and hours of the day disappear into it.

Time that belongs to your guests

That time matters. Many guests are visiting your city, or your country, for the first time. They want to know what to see, where to eat and where to go in the evening, and a good answer takes a few minutes at the desk. In a hostel especially, those conversations are part of what guests come for.

One booking, three rounds of updates

Picture an ordinary booking. A guest reserves a room, you add them to the spreadsheet and then update your availability on every OTA, one by one. A few days later they cancel, and you update every OTA again. Another guest asks to extend their stay, and you do it all a third time. Miss one update and you risk a double booking.

What a property management system changes

A property management system keeps all your booking data in one place and lets you reach it securely from anywhere. With thelobbyboy, a change you make on the calendar is sent to every connected OTA in real time, and a booking that arrives from one channel closes the room on all the others. Cancellations and extended stays update everywhere without anyone touching an extranet.

A good system is no longer something only large hotels and hostels can afford. thelobbyboy is priced for independent properties, simple enough for the whole team to use, and our team sets it up for you.

You look after the guests

thelobbyboy is your one connection to all your OTAs. Your team takes care of the guests, and the system does the rest.